Effective date: 6 March 2026
By creating an account, accessing, or using VivaShelf (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you are accepting on behalf of an organization, you represent that you have authority to bind that organization. If you do not agree to these Terms, you must not use the Service.
VivaShelf is a cloud-based software-as-a-service (SaaS) platform that provides restaurant and food-service businesses with inventory management, expiry-date tracking using FEFO (First Expired, First Out) logic, batch management, automated alerts, and reporting tools. The Service is provided via the web application at vivashelf.com and as a Progressive Web App (PWA).
To use the Service, you must register for an account with a valid email address and create a secure password. You are responsible for: maintaining the confidentiality of your login credentials; all activity that occurs under your account; ensuring that account information remains accurate and up to date. You must promptly notify us at [email protected] if you suspect unauthorized access to your account. We reserve the right to suspend accounts that show signs of compromise.
You agree not to: use the Service for any unlawful purpose or in violation of any applicable law or regulation; attempt to gain unauthorized access to any part of the Service, other accounts, or systems connected to the Service; reverse-engineer, decompile, or disassemble any part of the Service; interfere with or disrupt the integrity or performance of the Service; upload or transmit viruses, malware, or other harmful code; use the Service to store or process data unrelated to food-service inventory management; resell, sublicense, or provide the Service to third parties without our written consent; use automated scripts or bots to access the Service except through our published APIs.
You retain all rights to the data you enter into the Service ("Your Data"), including inventory records, batch information, and organizational data. We do not claim ownership of Your Data. We process Your Data solely to provide and improve the Service, as described in our Privacy Policy. You are responsible for ensuring that Your Data does not violate any third-party rights. You may export Your Data at any time via the data-export feature in Settings, and you may delete Your Data and your account at any time.
The Service, including its source code, design, logos, documentation, and all related intellectual property, is owned by VivaShelf and protected by applicable copyright, trademark, and other intellectual-property laws. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes during the term of your subscription. This license does not include the right to modify, distribute, or create derivative works based on the Service.
VivaShelf offers free and paid subscription tiers. Paid subscriptions are billed in advance on a monthly or annual basis. All fees are stated in the applicable currency at the time of purchase and are non-refundable except as required by law. We reserve the right to change pricing with at least 30 days' advance notice; price changes take effect at the start of your next billing cycle. If payment fails, we may restrict access to paid features after a reasonable grace period.
We strive to maintain high availability of the Service but do not guarantee uninterrupted or error-free operation. We may temporarily suspend the Service for maintenance, updates, or circumstances beyond our reasonable control. Where practicable, we will provide advance notice of planned maintenance. We are not liable for any loss or damage resulting from service interruptions.
You may terminate your account at any time through Settings > Privacy > Delete Account, or by contacting us. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if your account remains inactive for more than 12 consecutive months. Upon termination: your right to use the Service ceases immediately; we will delete Your Data within 30 days, except where retention is required by law (e.g., food-safety audit records). Sections that by their nature should survive termination (including Limitation of Liability, Indemnification, and Governing Law) will continue to apply.
To the maximum extent permitted by applicable law: the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement; we do not warrant that the Service will meet your specific requirements, operate without interruption, or be error-free; we are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities; our total aggregate liability for any claims arising from or related to these Terms or the Service shall not exceed the greater of (a) the total fees you paid us in the 12 months preceding the claim, or (b) EUR 100. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.
You agree to indemnify and hold harmless VivaShelf and its officers, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to: your use of the Service in violation of these Terms; Your Data or your use of the Service infringing on any third-party rights; or your violation of any applicable law or regulation.
We may update these Terms from time to time. When we make material changes, we will update the "Effective date" at the top of this page and notify you via an in-app notice or email at least 14 days before the changes take effect. Your continued use of the Service after the new Terms become effective constitutes your acceptance. If you do not agree to the updated Terms, you must stop using the Service and delete your account.
These Terms are governed by and construed in accordance with the laws of the European Union and the applicable national law of the country in which VivaShelf is established, without regard to conflict-of-law principles. Any disputes arising from these Terms or the Service shall be submitted to the competent courts of that jurisdiction. If you are a consumer in the EU/EEA, you also retain the right to bring proceedings in the courts of your country of residence, and nothing in these Terms affects your statutory consumer rights.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect. Our failure to enforce any right or provision does not constitute a waiver of that right. These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and VivaShelf regarding the Service and supersede any prior agreements.
For questions about these Terms, please contact us at: [email protected]. We will respond within 10 business days.